This is Linda Steffan, fifth generation owner of M. Steffan’s Sons, she inherited the shop from her father in 1993. In the above photo she is holding one of the two leather camera straps she just made for me. Her business card states, in addition to her name, number, etc: Wholesalers and Retailers of Leather and Findings; Shoe Shiner and Leather Craft Supplies.
It’s interesting, I have lived in the neighborhood of this store for many years and have probably walked or biked past it literally thousands of times and often wondered about it, and also questioned whether it was still open. It is very much so.
Unhappy with a strap I had for my camera and wanting one specific, I thought I would stop by so I Googled the place for its hours and came across this recent article about her in the Buffalo News. When I went there a couple weeks ago on my lunch break it was like stepping back in time. I showed her my current strap and what I would like and questioned if she could make one for me, “Sure, why not,” is what she said.
While chatting with her and shooing away her tiny dog that kept nipping at my ankles I told her I read that she had ghosts in the basement which she kept at bay with salt on the stairs. “That’s right,” she said a matter-of-factly, “and there’s also a crucifix as well.” When I requested to see them she declined.
Over the course of three visits in the past couple weeks I was surprised how many customers came in. There was someone with a large leather chair having it repaired, someone purchasing strips of leather, and today a guy was picking up his shoes which he has shined there. In retrospect, I remember chatting with a late neighbor, who was repairing his own leather chair, who told be he purchased the leather their as it was the only place he could find in the city.
It really is an interesting experience doing business with Linda. Not only are you doing business with the owner—which is becoming a rarity these days—but she is polite and cheerful and the place is packed floor-to-ceiling with all sorts of tools and merchandise. What you won’t find are any loud or glaring screens, in fact I didn’t see any electronics at all. My receipt is hand written.
Yesterday when I got the call that my straps were ready I told her I would stop by the next day on my lunch hour, which was Wednesday. She mentioned that she was only open until 12:00 or 1:00pm on Wednesdays so I made sure to be on time. When I arrived, we fitted one of my cameras with a strap to make sure it fit correctly—it did—and then she punched a couple more holes in the leather to make it a bit more adjustable.
Thanking her for her work, before leaving I asked why she closed early on Wednesdays. She smiled replied simply, “Because I can.” Thank you Linda for such a pleasurable experience, I felt like an actual person and not just another customer while doing business with you.